Logistical timing issues (the customization process takes 5-7 business days, and the logistics process takes 7-12 business days); overall, it takes 15-20 business days to receive the item).

Since it is a fully customized product, it cannot be returned or exchanged due to non-quality-related issues.

Yes, custom pet products can be shipped globally.

The custom phone cases are shipped from Australia, while the custom pet supplies are shipped from China, with separate logistics for each product type.