FAQ
Frequently Asked Questions
SHOPPING CENTER LOCATION?
1. SA & NSW
Adelaide, SA 🌈
📍City Cross, Rundle Mall (Near the food court)
📍Brickworks Marketplace (In front of Woolworths)
Sydney, NSW 🌈
📍 UTS (BUILDING 5 COURTARD )
📍Westfield Eastgardens （Level 3, lift outside Hoyts）
📍Westfield Hornsby（Level 3, opposite NRMA / Chemist Warehouse)
📍Westfield Parramatta (Level 1 lift lobby, near Medibank)
📍Westfield Sydney （QVBNext to the reception）
📍Westfield Warringah (Level 2 & Behind McDonald's)
📍Wwestfield Miranda (Foot Locker & Cotton On)
📍Castle Towers (Station tunnel, near McDonald’s)
📍Westpoint Blacktown (at G floor food core)
📍Tramsheds (On the top floor)
📍Balgowlah Village Centre (B1 to Ground Floor)
📍Pemulwuy Marketplace (At Woolworths entrance)
📍Forestway Shopping Centre
📍Stanhope Village (Near the food court)
📍Emerton Village (At Woolworths entrance)
📍Ed.Square Shopping Centre (B1 parking to G Floor)n
CUSTOM PHONE CASE( Q&A)
1. What Models Do We Offer?
iPhone 17, 17Pro, 17Air, 17ProMax
iPhone 16, 16Plus, 16Pro, 16ProMax, 16e
iPhone 15, 15Pro, 15Plus, 15ProMax
iPhone 14, 14Pro, 14Plus, 14ProMax
iPhone 13,13Pro, 13ProMax, 13 Mini
iPhone 12, 12Pro, 12ProMax, 12 Mini
iPhone 11, 11 Pro, 11 Pro Max
iPhone X/XS
iPhone XSMAX
iPhone XR
S25, S25+, S25 ULTRA
S24, S24+,S24 ULTRA, S24 Fe
S23, S23+, S23 ULTRA, S23 Fe
S22, S22+, S22 ULTRA
S21, S21+, S21 ULTRA
SamsungZ Flip6
SamsungZ Flip7
Google Pixel 8, 8 Pro
Google Pixe1 9/9 Pro, 9 Pro XL
2. MagSafe Compatible?
Yes, some vending machines in malls support MagSafe.
For the full list of MagSafe-compatible models:
Go to online ordering → select your phone brand → scroll down ↓ to check.
Not sure about the nearest machine?
Contact us anytime, we'll quickly check for you!
MagSafe
iPhone 17, 17Pro, 17Air, 17ProMax
iPhone 16, 16Plus, 16Pro, 16ProMax, 16e
iPhone 15, 15Pro, 15Plus, 15ProMax
iPhone 14, 14Pro, 14Plus, 14ProMax
iPhone 13,13Pro, 13ProMax
iPhone 12, 12Pro, 12ProMax
Samsung
S25, S25+, S25 ULTRA
S24, S24+,S24 ULTRA
S23, S23+, S23 ULTRA
3. Print Quality?
Uses pro-level UV printing: Bright colors that don’t fade for your custom phone case
4. Waterproof? Drop-proof? Scratch-proof?
Yes, all in one!
Industrial UV printing locks in your design, waterproof, fade-proof, scratch-resistant.
Hybrid TPU + PC construction = unbreakable daily defense against drops and scratches.
5. Steps to stitch multiple pictures into a 9:16 HD image?
With Canva, ChatGPT or Grok:
1. Upload your photos.
2. Use prompt: “Combine these images into 9:16 vertical collage, high-definition quality.
3. Fine-tune and save/download.
6. Blurry Print?
Use ChatGPT or Grok: Upload your photo and prompt it to "enhance this image to high definition / upscale for better clarity." Avoid over-stretching or zooming too much to preserve quality. Best aspect ratio is 9:16 (recommended but not required).
7. Image blocked by lens or other issues?
Snapshell support team is here to help anytime! Contact us via WhatsApp right now → Quick design assistance waiting for you!
8. Printing Time? Shipping Time?
Vending machine: Grab a coffee and it's ready in just 3–6 minutes!
Online custom phone case order: Production within 48 hours
(Local shipping within Australia takes 2-5 days. International shipping depends on the country.)